- How long are shipping times?
Your products will ship within 1-5 business days of your order, and then take up to 30 days to reach your doorstep. Each product at Shiba’s Corner has an estimated delivery time that you can find in the product description.
- What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong and send along a picture. Then, if possible, you can donate your product to a local charity or recycle it.
- Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and recycle it or donate it.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us. You won’t be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know.